Refund Policy
REFUND POLICY
At SHOPVIIA, we aim to provide a clear and transparent process for handling eligible refunds. This Refund Policy explains when a refund may be issued, how refunds are processed, and what customers can expect after a refund has been approved.
1. WHEN MAY A REFUND BE ISSUED?
A refund may be considered when an order or product qualifies under the applicable SHOPVIIA Returns & Refunds Policy.
Depending on the circumstances, eligible cases may include:
• A damaged product received by the customer
• A defective product
• An incorrect product delivered
• An approved cancellation
• An eligible return accepted by SHOPVIIA
• A product or order that cannot be fulfilled by SHOPVIIA
Refund eligibility may vary depending on the product, order, reason for the request, and applicable terms.
2. REFUND REQUESTS
If you believe you are eligible for a refund, contact SHOPVIIA customer support with:
• Order number
• Customer name
• Product name
• Reason for requesting the refund
• Relevant photographs or video, where applicable
• Any other information reasonably required to evaluate the request
Please do not send a product back without receiving return instructions from SHOPVIIA where a return is required.
3. REVIEW AND APPROVAL
Refund requests may be reviewed before approval.
Where necessary, SHOPVIIA may request additional information, photographs, videos, product details, or other evidence to verify the request.
A refund will only be processed after the applicable request has been reviewed and approved.
Submitting a refund request does not automatically guarantee approval.
4. REFUND METHOD
Where a refund is approved, the refund will generally be processed using the original payment method or another appropriate method permitted for the transaction.
The availability and timing of the refund may depend on the payment provider, bank, financial institution, or other payment-processing service.
5. REFUND PROCESSING TIME
After SHOPVIIA approves a refund, the amount may take additional time to appear in the customer's account.
Processing times can vary depending on the payment method and financial institution.
SHOPVIIA cannot control delays caused by banks, payment providers, card networks, or other third parties.
6. SHIPPING CHARGES
Whether shipping charges are refundable depends on the reason for the refund and the applicable terms of the order.
Where a refund results from an issue attributable to SHOPVIIA, such as an incorrect or defective product, an appropriate resolution may be provided in accordance with the circumstances.
For other types of returns or cancellations, applicable shipping or return costs may be deducted or remain the responsibility of the customer where permitted.
7. PARTIAL REFUNDS
In certain circumstances, SHOPVIIA may issue a partial refund rather than a full refund.
This may apply where:
• Only part of an order is eligible for a refund
• A product is returned with missing components
• A product has been used or damaged in a manner covered by the applicable policy
• Only certain charges are refundable
Any applicable partial refund will be communicated to the customer where appropriate.
8. NON-REFUNDABLE CASES
A refund may not be available where:
• The product does not qualify under the applicable return or refund conditions
• The customer has provided false or misleading information
• The product has been intentionally damaged
• The applicable return period has expired
• The product is excluded from returns or refunds under its applicable product-specific terms
• The issue is caused by misuse or improper handling
• The request otherwise does not meet the applicable refund requirements
9. FAILED OR CANCELLED ORDERS
If SHOPVIIA is unable to fulfill an order after payment has been successfully received and the order is cancelled by SHOPVIIA, an applicable refund will be processed.
If a payment is unsuccessful but an amount appears to have been deducted, the transaction may be temporarily held or pending with the payment provider.
Customers should first check with their bank or payment provider regarding the transaction status.
10. CASH ON DELIVERY ORDERS
For eligible Cash on Delivery orders, refund procedures may differ from prepaid orders because no online payment may have been collected at the time of purchase.
Any refund for a Cash on Delivery order will be handled according to the applicable order and return circumstances.
11. REFUND NOT RECEIVED
If your refund has been approved but you have not received it within the expected processing period:
1. Check your bank or payment account.
2. Contact your payment provider or bank.
3. If the amount is still not reflected, contact SHOPVIIA customer support with your order number and refund details.
We will assist with the information available to us and, where appropriate, coordinate with the relevant payment provider.
12. FRAUDULENT OR ABUSIVE REFUND REQUESTS
SHOPVIIA reserves the right to investigate refund requests and decline requests where there is evidence of fraud, abuse, repeated misuse, false claims, intentional product damage, or violation of applicable store policies.
13. POLICY UPDATES
SHOPVIIA may update this Refund Policy from time to time to reflect changes in our business operations, payment methods, products, or applicable requirements.
The updated version will be published on this page with the revised effective date.
14. CONTACT US
If you have questions about a refund or need assistance with a refund request, please contact SHOPVIIA through our Contact Us page.
Please include your order number and relevant details so that our support team can assist you efficiently.
SHOPVIIA
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